Returns & Refunds
*Defective Product: If a product is defective then we can happily assist with an exchange or refund if notified within 24 hours of delivery,
This does not include if the product after use doesn’t seem to satisfy your expectation.
If the product is defective please send us an email on firstname.lastname@example.org with your order number and photo of such product. A team member will get in touch with customer to assess the defect and assist further.
*Change of mind is not allowed for online orders.
Online Prices vs In Store Prices:
The prices may vary between online and in-store platforms. We may run different promotions and offers for online store and would not be applicable to use in-store.
We reserve the right to vary the price between the two platforms.
Order Amendments & Cancellation
Once the order has been processed and approved, no changes or cancellations to the order can be accepted.
Is shopping and paying online safe?
What will happen after I have successfully completed an order and payment online?
After you have successfully placed your order and made payment, you will receive an order confirmation email and you may also get a payment confirmation email from PayPal.
If you have any questions regarding your payment or order, please Contact us and we will be more than happy to assist you.
Do I have to be home at the time of Delivery?
All deliveries are done during business hours to your nominated address by the Courier Service Contractor and must be signed for when received. If a signature cannot be obtained at the time of delivery, a card will be left informing you how to collect your parcel.
If you are unable to take delivery of your parcel in person the delivery contractor can leave your parcel at the door if you instruct.
Note: If you are not available at the time of delivery and would like your parcel to be left at your nominated address, then please instruct in ‘Order and Delivery comments’ text box.
If you instruct us to leave the parcel at your door then you must do so prior to the date of delivery. Neither GROCER-EEZ nor the delivery agent will take responsibility should the parcel go missing after the delivery.
Should you not be present at the time of the delivery the delivery contractor will not leave your parcel at the address and it will be returned to us as undeliverable parcel in which event we may cancel your Order and charge you a delivery fee and restocking fee up to $25 as well as the cost to cover the possible loss for any perishable item in your Order.
What happens if I receive damaged or incorrect items in my order?
GROCER-EEZ takes special care while packing all orders, occasionally accidents or errors may occur. Any damaged, missing or incorrect products must be notified to us within 24 hours of your parcel being delivered.
Should your parcel contain a faulty or damaged product GROCER-EEZ in conjunction with the delivery company, will work to rectify the problem as soon as possible.